Online Assistance -

Free Live Chat Software	Online Chat: For assistance and/or reservations, you can chat live via the Internet to one of our Consultant's at our Support Centre by clicking on the button on the left.
	Internet Phone Assistance : You can call one of our English speaking Consultant's via our internet phone network by using the below 'In country' phone numbers. All calls from the following international locations are free -
New Zealand:   Christchurch (3) 968-9619 Australia:     Sydney (2) 9575-4895* China (PRC):   Beijing (10) 5147-5622* USA:   Los Angeles (310) 405-6938* Canada:   Toronto (416) 342-1578* Rest of the World : +64-3-968-9619     Skype Free Call - globalsupportcentre * * If you do not have Skype on your computer, you can down load free Skype software. All Skype calls via the internet are FREE!     NetPhone/Mamakall: 8147377 # * Local phone charges may apply depending on the phone carrier that you are using to our local in country server. # If you are a Netphone or Mamakall customer, there is no charge for the phone call if you use the Netphone/Mamakall number.   Our Support Centre is manned: (New Zealand Standard/Summer Time) Monday to Friday 10.00am to 6.00 pm Saturday, Sunday & Public Holidays Closed New Zealand Public Holidays 24 Oct 10 New Zealand Local Time:

Assistance for Online Reservations:

To amend or cancel a reservation where you have used one of our partner's online reservation system  -

Hotels -

*    Hotel Reservation Worldwide (HRW) - Customer Service
*    Hostels/Backpackers - Customer Service

Useful tools:

New Zealand Currency Converter 

New Zealand Distance Calculator

Our Reservation Partner's:

Travel New Zealand has online distribution agreements with Hotel Reservations Worldwide, Hostel World, Expedia, Viator and other online reservation distribution services or 3rd party Supplier/s that provide online hotel, air, rental car, campervan, sightseeing, travel, transport and tour reservations.

Responsibilities -

All Tourism Providers and/or 3rd party Supplier/s contain in this Information Reservation System, who provide the various services, are to be true and correct and the Owner and/or  licenced Operator of this Information Reservation System shall not be liable to any person for and are hereby released from any liability for any error, misrepresentation or other inaccuracy contained within this Information Reservation System, unless it is proved that such error, misrepresentation or other inaccuracy was due to the negligence of the Owner and/or licenced Operator of this Information Reservation System.

The Owner and/or licenced Operator of this Information Reservation System, can not be held liable for any error, misrepresentation or other inaccuracy in any reservation, booking, payments to or by the Tourism Provider and/or 3rd party Supplier concerned, unless it is proved that such error, misrepresentation or other inaccuracy was due to the negligence of the Owner and/or licenced Operator of this Information Reservation System. The Purchaser agrees that his/her sole recourse in any circumstances shall be with the Tourism Provider or 3rd party Supplier of the service concerned.

The Owner and/or licenced Operator of this Information Reservation System, makes no representation or warranty to standard of service and shall not be liable to any person for the non provision or standard of any service provide by the Tourism Provider or 3rd party Supplier contained within this Information Reservation System and the Purchaser agrees that his/her sole recourse in any circumstances shall be with the Provider of the service concerned.

Disputes -

All reservation and payment transactions are subject to the laws of New Zealand and any disputes arising will be litigated only in the appropriate New Zealand Court of Law.

The Travel New Zealand Information Reservation System is maintained and operated under license by -

BM Marketing
P O Box 19-299 Hamilton 3244
NEW ZEALAND